Bad Mood Vs. Bad Consumers

[neffblog]

I work at pathmark as a customer Service Rep. So in my store when we do not have a product the customers have to come to me. Yelling at me saying why don't you have the product like it my fault that we don't have the product. Which switches my mood from good to bad towards the next consumer which then leads his/her attitude to change.
When I look at this situation from the point of view as a consumer I can see why they get upset. The reason why is because they have to travel for the good, or the good is a need to live in life. So although they may change my mood I still understand why they get upset, and how come they take it out towards me.

Comments

Punching Bag for Emotions

[mediamanipulation]

I call you a punching bag for emotions. Sadly, the customer usually only have the workers to complain too when they are unhappy with a business. I think companies set it up this way so that upper management will never have to deal with angry customers. After all, their concern is to ensure the business is profitable. You are just there for those customers who get upset from time to time.

[(Anonymous)]

They should get mad at u because itz ur job 2 have a positive attitude even if u gotta fake it